Returns Policy

Returns

We want you to be happy with your purchase from us. If you have ordered an item from us that is an incorrect fit or simply changed your mind we are happy for you to return the item to us for a credit (via gift card) which can be put towards other purchases.

All returns must be received by us within 14 days of the original order date (excluding pre-sale items). They must be in original condition with tags attached and/or in original packaging. Upon receipt of the items we will send you a gift card via email.

At this time we are unable to provide an exchange for online purchases. If you would like a different size or colour, or you are interested in a different item, you can return the item(s) to us for a credit (gift card) and place a new order.

If you have received a faulty item from us we are happy to offer a replacement if available, gift card or refund.

We do not accept returns on sale/discounted items unless they are faulty.

Damaged Goods 


In the rare event your order is incomplete or damaged, please contact us at Bossandbossy@outlook.com so we can work with you to rectify the issue. Please keep all packaging and take photographs so we can assess your issue without delay.

Your satisfaction is very important to us and we will work with you quickly to resolve any problems with your order. Boss and Bossy will cover any costs of return and re-shipping for orders where there is an error by us.

 

Lost Packages

If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:

Check with your neighbours, family members or front office (if applicable) to see if the package was left there
Reach out to your local post office and lodge a lost item report.
Contact our team at bossandbossy@outlook.com and include your order number and lost item report reference number.
We kindly request that you report your lost or stolen shipment within 7 days of the marked delivery date after inquiring with your family, neighbours and post office.

Once a shipment has been marked as ‘delivered,’ we are no longer responsible for the package, but we will help in any way we can.

Please note; Boss and Bossy is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.